Footman James Earns Customer Service Award
4 February, 2015
The classic car insurance experts at Footman James are serving up classic customer service to match - new accreditation from a worldwide feedback engine proves.
Footman James has been given Feefo Gold Trusted Merchant Accreditation.
This highest honour, based on customer feedback, recognises superb service throughout last year.
In 2014, Footman James achieved a typical service rating score of 96% from 3,741 customer reviews. This was more than enough to secure the gold award, which is reserved for companies hitting the rare 95% barrier.
Footman James director David Bond said the company is “immensely proud” to secure the accolade.
He said the excellent achievement is proof of its employees’ dedication and commitment and praised their attitude towards customers as “exemplary”.
The fact so many customers regularly post so many “great” reviews is something worthy of celebration, Mr Bond added.
Feefo Holdings started five years ago when it recognised how firms with online profiles could benefit from feedback. Today its accreditations, now in their second year, are recognised across the world.
To win basic Trusted Merchant kudos, firms have to get a minimum typical service rating amounting to 85%.
The reviews and ratings given to Footman James and all companies judged are verified by Feefo through sales information. This ensures only customers who have actually done business with a company are eligible to offer feedback.
The awards came into being after Feefo first saw how eBay’s feedback network was so vital an ingredient to success. The worldwide feedback engine said that its ratings demonstrate customer trust.
Experts across the globe respect these recognitions because they reflect the people who really matter in any business - the customer.