Terms of Business
Footman James,
Waterfall Lane,
Cradley Heath,
West Midlands
B64 6PU
Tel: 0121 561 4196
Regulation
Footman James is a trading name of Aon UK Limited, which is authorised and regulated by the Financial Conduct Authority ("FCA"). Aon UK Limited's register number is 310451.You can check this by viewing the FCA website at www.fca.org.uk or by contacting the FCA on 0845 606 1234. Our permitted business is arranging general insurance contracts.We are licenced under the Consumer Credit Act and the Data Protection Act.
Our Service to You
We will provide you with broking services.We will not provide you with advice or a recommendation but we might ask you some questions to narrow down the selection of products that we will provide details on.You will need to make your own decision on whether to accept any quotation offered.We will provide a quotation from a selected list of insurers. The list is available upon request.
Confidentiality
Unless disclosure is required by law or by our Regulator, or made with your consent, all information you supply to us will remain confidential as between us, and any other party involved in the course of arranging and administering your insurance.
Charges
All policy adjustments and alterations will incur an adminstration charge of £25. This fee will also be charged at cancellation of any insurance contract outside the “14 day cooling-off period” (other than at the insurance contract expiry date). This is in addition to all other charges imposed by the insurers.Any other charges will be discussed and agreed before being made.
Complaints
We aim to provide all our customers with a first class standard of service, however on occasions differences do occur. There is a procedure for making complaints contained in every policy that we issue. If your complaint is about us, the first step is to write to our Managing Director at the address shown at the top of this document or by phone on 0843 357 1232. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Financial Services Compensation Scheme
We and your insurer are covered by the FSCS. You may be entitled to compensation from the scheme if we or they cannot meet our or their liabilities under this insurance. This depends on the type of business and the circumstances of the claim. For compulsory types of insurance the claim will be met in full. For non compulsory insurance, the scheme covers 90% of the claim without any upper limit. Further information about the compensation scheme arrangements is available from the FSCS.
Financial Arrangements
In accordance with FCA regulations we are obliged to inform you that, unless you communicate otherwise:
- We may hold your premium and make advances of credit to our clients;
- We may hold your premium in a form of segregated designated investment;
- We may hold your premium as agent of the insurer;
- We retain all interest and investment returns derived from holding your premium and from segregated designated investments;
- We may transfer your premium to another intermediary to fulfill an insurance transaction;
- We may draw down commission before paying premiums to the insurers;
- We will hold your premium in a non-statutory trust client bank account or in a form of segregated designated investment.
Data Protection Notice
We will retain details for up to six years for the purposes set out above.
Your Duty to Disclose Information
You must use reasonable care when answering any questions asked by either Footman James, Aon or your insurer. If you answer a question incorrectly without using reasonable care this could mean that: insurers can refuse to pay all, or part of, any claims you make under the policy; insurers can change the terms of the policy; and/or the policy will be invalidated.
If you become aware that information that you have supplied at any time (including when making a claim) is incorrect or incomplete you should tell us immediately. You must also tell us immediately about any changes which substantially increase the risk, or relate to your compliance with a warranty or condition in the insurance policy