What do I do if my vehicle breaks down?

If you are covered for breakdown recovery you will be issued with a 24hr helpline number with your insurance documents which you can call at any time for emergency assistance. Please ensure you have a copy of the insurance policy documents to hand when calling.

If you have broken down within Europe then please call +0044 1737 815350

Your vehicle breaks down - Call 0800 132278 UK

How do I make a claim?

If you or your vehicle are involved in an incident (such as an accident, theft or fire) covered by your policy please call the telephone help line number shown in your documents.

To make a claim - Call 0333 207 6190

What should I do if I have an accident?

You should obtain the name and address of any people involved, including passengers. And ensure you report any claim, accident, theft or loss as soon as possible. You should also send any writ, summons or letters received in connection with any claim, accident or loss as soon as you receive them. And also provide notification if you receive any notice of prosecution, inquest or fatal accident inquiry connected to the incident as soon as possible. Please also ensure you report any theft or your vehicle being taken without your consent immediately to the police and obtain a crime reference number.

24 HR Claim Helpline - Call 0333 207 6105