What do I do if my vehicle breaks down?
If you have selected breakdown cover your insurance documents will include the helpline numbers. You can call them 24 hours a day, 7 days a week for emergency assistance. Please ensure you have a copy of your insurance documents to hand when calling.
Footman James are in the process of changing breakdown provider from AXA Assistance to the RAC. Please ensure you check your documents to confirm your provider before you call.
If you have broken down in the UK, please call the following numbers:
• If your breakdown cover is with RAC: 0333 207 6310
• If your breakdown cover is with AXA Assistance: 0333 207 6582
If you have broken down within Europe, then please call the following numbers:
• If your breakdown cover is with AXA Assistance: +0044 1737 815350
• If your breakdown cover is with RAC: 00 33 472 43 52 55
If you or your vehicle are involved in an incident (such as an accident, theft or fire) covered by your policy please call the telephone help line number shown in your documents.
You should obtain the name and address of any people involved, including passengers. And ensure you report any claim, accident, theft or loss as soon as possible. You should also send any writ, summons or letters received in connection with any claim, accident or loss as soon as you receive them. And also provide notification if you receive any notice of prosecution, inquest or fatal accident inquiry connected to the incident as soon as possible. Please also ensure you report any theft or your vehicle being taken without your consent immediately to the police and obtain a crime reference number.