Claims

Claims Information

If you have selected breakdown cover your insurance documents will include the helpline numbers. You can call them 24 hours a day, 7 days a week for emergency assistance. Please ensure you have a copy of your insurance documents to hand when calling.

Footman James are in the process of changing breakdown provider from AXA Assistance to the RAC. Please ensure you check your documents to confirm your provider before you call.

If you have broken down in the UK, please call the following numbers:
• If your breakdown cover is with RAC: 0333 207 6310
• If your breakdown cover is with AXA Assistance: 0333 207 6582

If you have broken down within Europe, then please call the following numbers:
• If your breakdown cover is with AXA Assistance: +0044 1737 815350
• If your breakdown cover is with RAC: 00 33 472 43 52 55

If you or your vehicle are involved in an incident (such as an accident, theft or fire) covered by your policy please call the telephone help line number shown in your documents.

You must...

  • Obtain the name and address of any persons involved in the accident and any witnesses. This should include details of any passengers in any other vehicle involved
  • Report any claim, accident, theft or loss as soon as possible by contacting the telephone helplines shown in your insurance documents. The sooner we know about an incident the sooner we can start helping you
  • Send any writ, summons or letters received in connection with any claim, accident or loss to us as soon as you receive them
  • Tell us at once if you receive any notice of prosecution, inquest or fatal accident inquiry connected to the incident
  • Report any theft, or your vehicle being taken without your consent immediately to the police and obtain a crime reference number

You must never...

  • Admit that the accident was your fault
  • Attempt to negotiate the settlement of a claim from another person

We Will...

  • Defend or settle any claim made against you on your behalf