Footman James have been awarded the Feefo Platinum Trusted Service Award for the second consecutive year; an independent accreditation that recognises companies for providing excellent service, rated by real clients.
Feefo work with companies to encourage reviews from their clients, and the clients are asked to give a star rating and short review of their experience. The Trusted Service Award created by Feefo, is only awarded to businesses that have met their exceptionally high standards of achieving a gold rating of over 4.5 stars for three consecutive years. Footman James have now been awarded the highest accolade by Feefo for the last seven years.
Footman James, Managing Director, David Bond commented: “We are thrilled to have been awarded the Platinum Feefo rating for the second year in a row. In a year that created many challenges for both the business and our people to adapt to new ways of working, we are delighted that our commitment to providing excellent service to our clients has been recognised again.”
“We pride ourselves on our customer service and are constantly looking for ways to improve so we can continue to provide our clients with a seamless, hassle-free experience. We are looking forward to what 2021 may bring and thank all of our clients for taking the time to provide us with fantastic feedback.”
The award is unique because it’s based purely on interactions with real clients and their experience with Footman James. The platinum rating assures the public that Footman James is a company that can be trusted to go above and beyond to deliver exceptional service to their clients.
Working with over 3,500 clients, Feefo ensures that all feedback is authentic and genuine by matching it to a legitimate transaction, which increases consumer confidence and enables businesses to gain unmatched insight directly from their clients.
Visit Footman James's Feefo page to read the latest reviews from their customers.