These frequently asked questions are in relation to owners and collectors of vehicles valued over £150,000. If you have any further queries, please contact your Account Handler directly.
If you have a Motor Trade policy please contact your Account Handler for any queries you may have. For any other policies, including classic car, classic bike, multi-vehicle and flex policies please call us on 0333 207 6120.
Green cards are no longer required. You can drive vehicles insured on your policy in EU countries, the length of time depends on your insurers. Please contact your account handler for confirmation.
We would recommend taking your policy schedule and certificate of insurance with you.
Please refer to the below DVLA for information. https://www.gov.uk/importing-vehicles-into-the-uk
If you provide your account handler with vehicle details, we can provide insurance from when it arrives in the UK. Speak to your account handler for further details.
A completed proposal form is required, once received, cover can be arranged on the day cover is required.
Greencards are no longer required. You can drive vehicles insured on your policy in EU countries, the length of time depends on your insurers. Please contact your account handler for confirmation.
The policies don’t extend to allow driving other cars outside the UK.
You must...
- Obtain the name and address of any persons involved in the accident and any witnesses. This should include details of any passengers in any other vehicle involved. Also obtain details of any other vehicle involved in the incident such as registration number, make, model and their insurance details e.g. name of insurer and policy number. If possible, take photos at the scene to show vehicle positions and road markings etc. Save any dash cam footage.
- Report any claim, accident, theft, or loss as soon as possible by contacting the telephone helplines shown in your insurance documents. The sooner we know about an incident the sooner we can start helping you
- Send any writ, summons or letters received in connection with any claim, accident, or loss to us as soon as you receive them
- Tell us at once if you receive any notice of prosecution, inquest or fatal accident inquiry connected to the incident
- Report any theft, or your vehicle being taken without your consent immediately to the police and obtain a crime reference number
You must never...
- Admit that the accident was your fault
- Attempt to negotiate the settlement of a claim with another person
If the vehicle is insured for comprehensive cover it is covered whilst on a trailer.
You will need to inform your account handler any new storage locations who will discuss cover with you.
Call the 24 hour claims notification line on 0203 319 8999.
Or, make contact with your Account Handler by phone or email.
Insurance excess is the defined amount you agree to pay towards any claim you make.
This occurs when an insured vehicle is destroyed, lost, or damaged to such an extent that, in the insurers, opinion it cannot be repaired and as such is deemed a total loss.
If you breakdown and have purchased our FJ+ add-on FJ Rescue, then you can contact the RAC on the number below.
If your primary insurer is Ageas, your RAC contact number is:
FJ Rescue Contact RAC
Breakdown in the UK 0333 207 6310
Breakdown in Europe 0033 472 435 255
Calling from a French Landline 0800 290 112
Calling from Republic of Ireland 1800 535 005 (If EU cover selected)
If your primary insurer is Azur your RAC contact number is:
FJ Rescue Contact RAC
Breakdown in the UK 0333 070 2525
Breakdown in Europe 0033 472 435 255
Calling from a French Landline 0800 290 112
Calling from Republic of Ireland 1800 535 005 (If EU cover selected)
To make a claim for damage to your windscreen, please contact the 24 hour helpline and they will arrange immediate assistance: Telephone: +44 (0)20 3319 8999
You may also use your preferred supplier.
Ageas policies call 0800 731 3625
Please refer to your policy schedule to see any excess and limits that apply.
If you don’t agree with the total loss valuation, we will ask you to provide evidence to substantiate the value of the vehicle including, service documents and the vehicle purchase receipt. We will ask you provide examples of similar vehicles for sale to show the current market value of the vehicle for a Motor Engineer to review the valuation.