Household Pre-Renewal Questionnaire

Thank you for providing the additional information we require.

Please take reasonable care to answer all the questions honestly and to the best of your knowledge and provide full answers and relevant details, by making specific enquiries of partners, directors and senior management involved in the business and its subsidiaries. Failure to do so could mean that your policy may be cancelled, or your claim rejected or not paid in full.

Please could you answer the questions below:

* required

Please use the name we have listed for your policy.
Please use the policy reference we have provided in your email.

i. Has any proposer (as a company or individual including any decision makers involved in how the business’s activities are to be managed or organised), director or partner of the business (or of its subsidiary companies not otherwise excluded), either personally or in any business capacity:
If your property/properties are occupied by a Commercial tenant (i.e., not Residential) then please select the N/A option from the list below














Frequently Asked Questions

Why are you asking this information now?

In recent times, a number of events have occurred which have impacted the insurance industry and the UK as a whole, including COVID, the sad events at Grenfell and changes to laws relating to landlords and tenants. It has highlighted the need to improve the information an insurer knows about you, so there are no surprises should you need to make a claim. As a result, many UK insurers have collectively decided to request additional information for Property Owners policies This isn’t just affecting us, but also the majority of brokers who sell Property Owner insurance in the UK.

Will my answers affect my insurance in the future?

The most important thing is making sure all your information is accurate, so there are no problems when it comes to a claim. By knowing more about you, it means we can get the right insurance for you, so you're covered correctly. This also means we can search out the best options for you on cost and cover.

By finding out this information, some insurers, including your existing provider, may not be able to offer you cover moving forwards, but as a broker, we will have different providers available to make sure we do all we can to make sure you’re partnered with the right insurer who knows about you and your property/ies.

What happens if I don’t provide this information?

If you do not provide this information, it could lead to us being delayed in offering you a renewal invitation, or potentially not being able to provide you with a renewal quotation.

What is meant by cladding?

Cladding is a type of "skin" or extra layer on the outside of a building which may be for cosmetic reasons, or for additional insulation or protection for sound proofing, or protection from wind and rain. It can be part of the structure, or as an extension to it. Typically, you will know from surveys and information at time of purchase if the building has cladding. The reason for asking this question is linked to the sad case of Grenfell and how the impact was worsened by the materials used. We will need to know what material your cladding is if you have it.

Why does it matter how my rent is paid?

Insurers have decided they would like to know this information as it gives an indication to how income is earnt. Typically, rent will be from the tenant directly. However, if you advise something else, it may highlight a different type of tenancy and we just need to double check who exactly is in the property as a tenant.

Why do I not get asked all these questions through other online providers?

Although some online providers may ask you a limited number of questions, they will typically use assumptions made about you and your property/ies and although answers to these questions may not be explicitly requested, the answers will ultimately be in your paperwork should you go on cover. As a broker, we want to know all we can about you and your property, so we make sure there are no surprises should a claim occur.

What if I don’t know some of the information?

This is not a problem! If you aren’t sure of the accuracy of some or all the information, please give us a call on the telephone number on the correspondence you received from us, and we will discuss it with you, to make sure we have accurate information. We can’t tell you the answers, but we will be able to help you find out where you may be able to get the information.